The Helpdesk provides multilingual Tier-1 support 24 hours a day, 7 days a week, 365 days a year. The Helpdesk provides a single point of contact for customers, and is always available via a toll-free number, e-mail or fax.

If an issue requires a physical presence from iAccess, the Helpdesk dispatches a field technician to the hotel. Should an issue require escalation, the Helpdesk has immediate access to Tier-2 support including the iAccess Network Operations Center, the field service team and the engineering group.